Service support Advisor Review
at NHS
Level 3 Apprenticeship
Customer Service
Sheffield
Review Submitted: March 2024
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a Service Support Advisor on the NS Knowledge and Library Hub service desk. I work from home helping users with technical issues to do with the online resources we provide.
To what extent do you enjoy your programme?
3/5
I lost a tutor half way through so it was a little stunted in the middle. The programme was quite specific to library assistants in a traditional role, which I am not. I enjoyed expanding my knowledge and will use the knowledge in my role moving forward.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
My knowledge on library matters has expanded and helped me with certain aspects of my job
Structure and Support
How well organised/structured is your programme?
4/5
The beginning assignments feel quite repetitive but the structure was good.
How much support do you receive from your employer?
5/5
Amazing support from my line manager throughout.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My tutor was very supportive and hands on.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have a wider understanding of our users and, in turn, their users.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
I'm sure there would be if I looked
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
One of the only providers of this apprenticeship
What tips or advice would you give to others applying to NHS?
Include your employer in your assignments (discussions etc) you will learn from them
