Client service apprentice Review

Item: Client service apprentice at Fidelity International
Rating: 3.3
Author: Anonymous

at Fidelity International

Level 3 Apprenticeship

Finance

Surrey

Review Submitted: March 2024

Overall Rating

3.3 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2.5/5 - Overview of Role

3/5 - Skills Development

3.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

2/5

Every day i am answering the phones to individuals with pensions fidelity. I action what they need such as withdrawals , queries, complaints etc. I do emails call backs and completing work from previous days.

To what extent do you enjoy your programme?

3/5

I enjoy the programme as alot of the work relates to GCSE so i feel comfortable with the information. I believe the support is good and the monthly catch ups are nice to regroup

Skills Development

Have you learnt any new skills or developed existing skills?

3/5

I have learnt how to deal with different queries and different individuals, my knowledge regarding pensions and the finance industry has improved.

Structure and Support

How well organised/structured is your programme?

3/5

I believe the structure of my programme is easy to navigate and well organised.

How much support do you receive from your employer?

4/5

My employer understands that it is a lot of work to do day to - they are always flexible with my busy schedule and allow me to do all the things i need to.

How much support do you receive from your training provider when working towards your qualifications?

3/5

i believe my training provider have provided alot of support with the easy to follow guides etc.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

I feel as if when reading through the missions i try harder in my job role to get evidence i can use in the missions

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

I take action involving myself in apprenticeship recruitment events which can break up the day and allow me to speak to a range of different people. Fidelity also hold seasonal events such as mothers day bouquet making.