Reservation agent Review
at Whitbread plc
Level 2 Apprenticeship
Customer Service
Dunstable
Review Submitted: March 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In a call centre answering calls from guests and their queries, feedback, experience and any bookings they wish to make
To what extent do you enjoy your programme?
5/5
The modules are laid out in easy categories that cover our job role. The wider business and keeps the knowledge moving forward with interest
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Have learnt the reasoning we speak in a certain tone, how we can better ourselves and how and why everything we do has an overall importance to keep our existing guests and how we continue to increase our performance as a company too
Structure and Support
How well organised/structured is your programme?
5/5
It is very well structured and is portioned in different modules that link to the next
How much support do you receive from your employer?
5/5
If there is information I need and cannot find the answer on our share point then I can ask any colleague, manager and they will help explain how as a company we do what we do. Very supportive and encouraging.
How much support do you receive from your training provider when working towards your qualifications?
5/5
There are so many options to contact aptem on any query and they have regular catch ups and cover any areas I am unsure of.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Personal development is always a better way that you can be the best of yourself. Gaining a qualification not only benefits yourself but also benefits your team.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have started a quiz night open to all at the support centre. Fundraising for our great ormond street. Way to meet other colleagues under a different setting.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
There are so many opportunities and age is no barrier
What tips or advice would you give to others applying to Whitbread plc?
Just be yourself, there is a job waiting for you amongst the many sectors it works
