Team Leader Review
at Davies Learning Solutions
Higher Level Apprenticeship
Customer Service
Newcastle-under-Lyme
Review Submitted: March 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a Team leader, I currently manage Several clients and 13 team members on an insurance team.
To what extent do you enjoy your programme?
5/5
The Programme is extremely enjoyable, I would recommend everyone to take up in work learning.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Completing this apprenticeship has provided me the drive and autonomy to reach out to other areas and learn new skills of the wider operation in the search of best practices.
Structure and Support
How well organised/structured is your programme?
5/5
The system DLS use is really interactive, there are clear goals and regular catch ups to help keep you on track.
How much support do you receive from your employer?
5/5
My employers are supportive, they actively promote in work learning.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My coach is always on hand with tips and tricks, there are workshops and online resources or books to meet whatever needs you may have.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am a lot more comfortable with my role, I am more comfortable with my sector and the requirements and this supports the running of my team
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are lots of charitable events and social funds, though I chose to abstain from these activities.
Recommendations & Advice
Would you recommend Davies Learning Solutions to a friend?
Yes
Why?
The programme is well structured, supportive and helpful. My employer are really good too! Well worth considering in work learning if you can
What tips or advice would you give to others applying to Davies Learning Solutions?
If you are unsure what qualification best suits your sector / job role DLS can help you explore your options
