Housekeeping Review
at Whitbread plc
Level 2 Apprenticeship
Customer Service
Dover, UK
Review Submitted: March 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
When I get to work, I sign in get my key card and go to the linen room, emptied the cages, full of linen and put in other linen room. Make sure the trolleys are set. Think you need on for the day empty the dishwasher reloaded if need be.
To what extent do you enjoy your programme?
5/5
I’m enjoying doing the apprenticeship as I have learned so much new things in the job role and I’m learning new bits every day program help me achieve a lot by letting me do my math in English so I can complete also having a nice tutor
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
One of the new skills that I did learn was how to do the corners on the duvets How to fold the towels properly as well, as I folded them a different way when I first started to what burn standards is when making her room and laying out towels
Structure and Support
How well organised/structured is your programme?
5/5
Very organized and up-to-date with what do you need to do if you don’t understand anything true is on hand to talk to all we have to do is drop a message and they will get back to you after they’ve seen the message and talk to you
How much support do you receive from your employer?
5/5
I receive a lot of help and support in the bits that I do not understand or have been asked to find out more information about the job and if I need extra time on doing things they allow me to have it I can come out of frames too
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get a lot of support on my work and to get me free qualification as I am dyslexic, I get extra time and support to help me through my mass in English so I can complete my qualification at the end of my apprenticeship with the help from tutor
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that I am very lucky to have a tutor that is so supportive throughout my friendship. That understands that I need more time to complete things because it takes me a bit longer to read, no, what brand standards we need through the job role as helped too
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We all have a T-shirt that is for the children’s Hospital to raise a awareness and to help raise money we wear them in the summer. We also have banners up for when it is pride so customers come in and they can see that we support all cultures.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
From working in Premier, and I have noticed the difference between the hotels and the brand standards they hold, I have also stayed in a premier Inn when I go away it’s nice to see what other Premier inn staff alike and how do you get treated by then?
What tips or advice would you give to others applying to Whitbread plc?
I would say go in with a positive attitude don’t think the job is gonna be easy because it’s not but all staff members are friendly and welcoming. It’s not working for a big family. Everyone gets on with everybody matter where you’re from or culture
