Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Customer Service
Gloucester
Review Submitted: March 2024
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a receptionist, I complete many tasks including checking in and checking out guests. Taking payments whether card/cash. Amend bookings, answer calls, answer any queries, deal with complaints. Assist with housekeeping. Guest data.
To what extent do you enjoy your programme?
4/5
I thoroughly enjoy it, my coach is really great and really pushes me to the best of my ability, very supportive. The apprenticeship has also taught me a lot to boost my confidence within my job role.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, learnt a new system which has been rolled out across all premier inn hotels, learnt more in depth hospitality from being on my level 2 apprenticeship and also learning currently management roles and have joined a programme to assist with this.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised and structured, with lots of support to hand whenever you need it.
How much support do you receive from your employer?
4/5
A lot of support from my employer and lots of information to help.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Training provider highly supports me to work towards my qualifications
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Gives me so much more confidence and knowledge to help me perform in my job role to the very best of my ability.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Whitbread have a lot of courses to take part in
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Because it’s a positive and friendly environment, you get a lot of support whether you want to go further or remain as your job role the support is there.
What tips or advice would you give to others applying to Whitbread plc?
Just be yourself and be great at working as a team but also be just as great working independently. Be a great communicator and be positive.
