Restaurant Manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Hayle
Review Submitted: February 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am the restaurant manager. This role includes job such as, team management, rotas, ordering, stock levels, managing stock levels, team incentives, cash reconciliation, online training, in restaurant trainer, personal Lisence holder, inductions, guest satisfaction, cellar management, consumable orders, drink and food orders, bookings diary, key control safety, supporting the kitchen.
To what extent do you enjoy your programme?
5/5
I am enjoying my apprenticeship and working on new ways to learn throughout the business. I am finding it great to spend my time concentrating on new learning as well as supporting two team members on their apprentice journey as well. I am nervous for the end point assessment but I appreciate the work my colleague is putting in with me.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have broadened my knowledge on all areas of the restaurant working closely with my general manager and team. I am constantly learning new things, such as ways to deal with stock issues, staff issues and much more. My manager is always there to support this. I am closely learning health and safety procedures more in depth.
Structure and Support
How well organised/structured is your programme?
5/5
Very well. My colleague gives clear expectations of what needs to be completed. They have been there to support me throughout my journey so far and has answered any questions I have. The online module is very clear of the set tasks and explain them in depth to a very high level.
How much support do you receive from your employer?
5/5
I am working closely with my general manager to help me complete my apprenticeship. I have worked closely with the kitchen manager also who has helped tremendously over the past few months with stock knowledge. I would like more one to one time with my general manager to discuss options for learning.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I can always rely on my manager to be there if I need anything answered. They check in all the time to help me with anything that I need direction in. I have found it a very pleasant experience. I can see visually where I am on the lifetime online portal.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am really digging in to the online learning which is going in to everything in depth. I feel this knowledge has changed the way I manage my team and having better knowledge can help my relationship with staff. I can see that the learning marries up with my leadership in site.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
As a restaurant manager I do not get invited into the events. Further to this, when I become a general manager there will be opportunities to attend events such as the PI&R events and also the win card events. My general manager attends these and says they are great.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
The company is great to work for. It includes many opportunities to progress your career. I have made many of friends whilst working here. I can say that I thoroughly enjoy my job. I have progressed my knowledge with the help of my apprenticeship and can’t wait to see where it gets me.
What tips or advice would you give to others applying to Whitbread plc?
I would offer advice such as make time for friends and family and try not to over work yourself during the busy periods. And to understand that during quieter periods they can only offer you your contracted hours. Be careful with money during these. To keep a good relationship with your team and management team.
