Customer Service and Operations Analyst Review
at NatWest Group
Level 3 Apprenticeship
Banking
Rotherham
Review Submitted: May 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I deal with requests from Customers and RMs for different types of finance agreements every day. I get trained on various processes required for me to work on these requests.
To what extent do you enjoy your programme?
5/5
I really enjoy it very much, I got supportive eco system around me, everyone is friendly, helpful, patient, understanding and easy to approach. They are funny and hard working people. It is a wonderful experience overall.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
As I am new to financial sector, everyday is a learning for me. I am learning so much about the bank and at the same time developing skills from personal development point of view as well.
Structure and Support
How well organised/structured is your programme?
4/5
It is very organised. We are given assigned time each week to complete our apprenticeship modules. We also have training and our work related to the requirements of the apprenticeship which makes it much easier to complete it on time.
How much support do you receive from your employer?
5/5
They are extremely supportive and helpful in understanding my concerns. They are always there to support me no matter what situation is and how silly my doubts are.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive ample of support from my training provider as well. She is very responsive and usually gets back to me in minutes. She is easily approachable and could also arrange meetings if needed within a day's notice.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My apprenticeship is supplementing my learning in my role. I learn more about my tasks and NatWest as a organization in my job but, I learn financial institutions as a whole sector in my apprenticeship which gives a wholistic view.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, I did find many attractive and interesting events happening throughout the year on the intranet portals.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
It's a great place for someone who is looking to grow in an encouraging, supportive, and challenging environment. It is very rewarding experience.
What tips or advice would you give to others applying to NatWest Group?
I would advise them to look at NatWest purpose, vision, values, CSR activities and be prepared with tons of examples around these.
