Management Apprentice Review
at Aldi
Level 3 Apprenticeship
Customer Service
Standish, Greater Manchester
Review Submitted: June 2023
Overall Rating
2.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
1.5/5
-
Overview of Role
1/5
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Skills Development
2.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
1/5
The role involved day-to-day activities in the store such as replenishing stock, dealing with customer queries and serving customers on a daily basis. At the time I was on the management apprenticeship course however the training was inadequate, therefore, it was difficult to obtain sufficient management experience/skills.
To what extent do you enjoy your programme?
2/5
The programme had the potential to be enjoyable depending on the management team. In my case, I was unfortunate as my management team gave me criticism for being too professional and asking for too much feedback. Not sure how that works? However, other stores I have worked in have been good management teams.
Skills Development
Have you learnt any new skills or developed existing skills?
1/5
I learnt skills such as customer service, time management and essential people skills. However, these skills were acquired by myself not the management team. Third party assessor were useful in providing theoretical knowledge on the skills listed above.
Structure and Support
How well organised/structured is your programme?
3/5
The third party assessor were well organised in terms of offering support, theoretical knowledge and wanting updates on my progress. However, management were extremely poor for providing training and the little training they did provide was rushed.
How much support do you receive from your employer?
1/5
Very little. The management team appeared to have no interest in developing me on a professional level. As alluded to earlier the little training they did offer was rushed and inadequate.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Training Provider were excellent in terms of the support they offered. Offered comprehensive knowledge on retail theory, constantly asked about personal progress and always provided encouragement.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Provided brilliant theoretical knowledge and helped me offer better customer service, work more efficiently and improve awareness of health and safety.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Non-management colleagues were friendly and easy to socialise with. We had a 5 a side team and met for social events.
Recommendations & Advice
Would you recommend Aldi to a friend?
No
Why?
This apprenticeship can work depending on your management team. In my case, the management team were very poor. Got offered little training/support, got criticised for being too professional, asking for too much feedback,called socially awkward and shouted at for dropping my keys one morning.
What tips or advice would you give to others applying to Aldi?
Be careful on which store you apply for. Potentially, when going for an interview, try and talk to management team and staff. This may help give you an understanding of the type of support you may receive.
