Customer Service Administrator Review
at Pearson
Higher Level Apprenticeship
Business Operations
London
Review Submitted: May 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer Service - making sure customer have everything they need and are happy with the service Pearson is providing.
To what extent do you enjoy your programme?
5/5
I think it's very rich so I am taking a lot from it.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes. I am learning to administer my time better and improvement of my soft skills.
Structure and Support
How well organised/structured is your programme?
5/5
It is well structured.
How much support do you receive from your employer?
5/5
A lot. Pearson is always great in supporting staff.
How much support do you receive from your training provider when working towards your qualifications?
5/5
They are always around offering any help. University's staff as a whole as well.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The knowledge of the "behind the scenes" makes me think how else I can support my company and the people I work with. It reflects on customers as well.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is.
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
I think it's a great company to work for.
What tips or advice would you give to others applying to Pearson?
Make sure you learn as much as you can! Any knowledge is more than welcome!!!
