Contact Centre Team Leader Review
at Travis Perkins plc
Level 3 Apprenticeship
Business Operations
Bridgwater
Review Submitted: May 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My Role Is To Oversee A Team Of 12. I am In Charge Of Our Repair Function Which Means All Products That We Offer A Value Added Service Of Repair On The Item As Part Of The Purchase.
To what extent do you enjoy your programme?
5/5
Very Much So. The Coach Was Really Good, Really Helpful And Engaging And I Left All Of Our Meetings With A Clear Understanding As To What Is Required On Each Module.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed many skills, including time management, and especially different perspectives and understandings in areas that i may not have thought about before. This has been key to learn and understand different views and ways of doing things.
Structure and Support
How well organised/structured is your programme?
5/5
I Think The Programme Is Structured, Developed, Presented And Run Really Well. The Only Comment I Would Make Is Sometimes It Was More Store Related Than Contact Centre, And Maybe This Could Be An Area To Adapt A Little, But Overall. Excellent
How much support do you receive from your employer?
5/5
I have received alot of support and also knew where and who i had to go to when needed. I was always engaged and knew the support i had, so excellent again
How much support do you receive from your training provider when working towards your qualifications?
5/5
i thought this was excellent. My modules went really smoothly, but i needed help and support for my Maths Functional skills that i needed. It took many attempts, but i got there. I got additional help any support from tutors to achieve my goal.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that it provides a great basis and understanding to learn, understand and move forwards and provide greater skills in my role to improve myself and provide greater help and support to my team,
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are options, gym membership, classes etc to encourage exercise. We have team catchups outside of work to encourage bonding etc.
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
Yes
Why?
Its a great place to work. Its very friendly and has great areas and avenues to develop yourself and move onwards and upwards
What tips or advice would you give to others applying to Travis Perkins plc?
Its a great place to work. If you want to improve yourself and your career, Toolstation is the place to be
