Customer Representative Review
at Thames Water
Level 3 Apprenticeship
Business Operations
Reading
Review Submitted: May 2023
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Due to the nature of my job, I support various departments at my organisation. I work as a team administrator where gathering data from various teams in the business, transforming the data and dispatching work colleagues to the incidents, as an employee trainer, and collecting qualitative and quantitative data in the field during flood and no water events.
To what extent do you enjoy your programme?
4/5
I enjoyed the face-to-face training session at the Firebrand learning centre. All tutors were friendly and very helpful. The teaching program was great and engaging.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I learned to analyse, collect, extract, blend, aggregate, scrap, clean, transform and governance the data. I developed existing skills e.g. working as part of a team, showing an organised approach and prioritising within the concept of the project.
Structure and Support
How well organised/structured is your programme?
3/5
In my opinion, the structure of the program needs adjustments. I found that The data visualisation program contains a basic introduction to Excel. The course was at the end of the learning program, but I wish to see this at the beginning. However, the second block of training was much more intense and focused on users with advanced Excel skills.
How much support do you receive from your employer?
3/5
I received access to the workload, which are typically is not accessible to me.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider went above and beyond to prepare me for the final assessment.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel confident while working with data at my workplace. I see a lot of opportunities to improve company operations.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are extra-curricular activities at my workplace, but due to the nature of my job, I can't always attend.
Recommendations & Advice
Would you recommend Thames Water to a friend?
Yes
Why?
Thames Water is a great employer and allows individuals to grow their soft and hard skills. I like working for the Thames because of the following :
-A company culture that cares for employee well-being
- Giving employees the flexibility they seek
- Investing in employee training and development
- Investing in employees' health and wellness
- Providing fair and competitive compensation
-A company culture that cares for employee well-being
- Giving employees the flexibility they seek
- Investing in employee training and development
- Investing in employees' health and wellness
- Providing fair and competitive compensation
What tips or advice would you give to others applying to Thames Water?
I would suggest staying patient while building knowledge about business operations. There is a lot to learn, but opportunities will come at the right time.
