customer service Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Marketing
Newcastle upon Tyne, UK
Review Submitted: May 2023
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
my role at sage is to take calls from customers who have our payroll program, we help them with issues they may be facing. I also have offline time where i can perfect my skills and learn more each day. I also have time to do my apprentice work which is a large chunk of my apprentice.
To what extent do you enjoy your programme?
3/5
i enjoy the program more than i thought, it is challenging and different everyday. i love the social aspect of the job
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have learnt a more in depth vocabulary and developed more skills payroll based such as tax calculations
Structure and Support
How well organised/structured is your programme?
3/5
My programme is somewhat structured, you know each day what to expect but things do change around often
How much support do you receive from your employer?
4/5
i receive a tonne of support from employers such as support plans, coaches while on calls and help with my offline work
How much support do you receive from your training provider when working towards your qualifications?
5/5
i got a lot of training at the beginning of my role and still continuevto on calls
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i think it helps me a lot as the qualification is to be great in customer service
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
not so much set up by the company, but Sage has allowed me to make great friends and we have set up a football team outside of work
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
because it is a great company to work for, they offer a great career path and great qualifications
What tips or advice would you give to others applying to Sage (UK) Ltd?
be yourself and confident with the interview, know its okay to make mistakes and dont give answers you think they want to hear
