Customer support expert Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Marketing
Newcastle upon Tyne, UK
Review Submitted: May 2023
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Interacting with customers who use our products at sage ensuring they have the best possible experience with us. Involving us taking phone calls when customers have payroll related queries for my role specifically and also being able to complete apprenticeship work. We also have KPIs to work towards to boost our role
To what extent do you enjoy your programme?
4/5
Very much it is a good level of work and very consistent and its enjoyable to do. The fact of being in a team is largely creditable as i have others around me with similar experiences and knowledge so i dont feel out of place in this role. And all the opportunity's we have open
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
the skills including team work, communication, knowledge of payroll product.
Working within a team allowing me to help others and also get feedback from colleagues .
Use of other departments have helped in my role to and the chance to explore other sectors of the company have boosted my knowledge here
Working within a team allowing me to help others and also get feedback from colleagues .
Use of other departments have helped in my role to and the chance to explore other sectors of the company have boosted my knowledge here
Structure and Support
How well organised/structured is your programme?
4/5
very well it has been clear and concise of what the program insists of whether that is the length , the job description vs reality, what level is expected for us to work at. It is well organised and we are well aware of what work is due at what time
How much support do you receive from your employer?
4/5
here at sage we receive a lot of support from our employer. this can consist of such stuff as staff they employ to help us within a role that help us coach us in our role. they also run a lot of activates and incentives to make the workplace a motivating place
How much support do you receive from your training provider when working towards your qualifications?
4/5
from our training provider we receive a lot of support. this is as we have a training assessor who comes into our work and helps and guides us along with our apprentice work. The work we are set is assisted by the college them selves who give us our qualifications
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
alot as during our time off doing apprentice work is it really well linked to my actual role as it widens my knowledge of the qualification itself from our training provider we receive a lot of support. this is as we have a training assessor who comes into our work and helps and guides us along with our apprentice work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are a lot of activities here at sage. there is always activities around the workplace whether that is community stuff, foundation days or even fun challenges inside the office . the networking events we offer /always have on include career fairs internally so everyone here can explore different job roles.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
at sage it is a very productive work environment to be in. the opportunity's we have open at sage gives every one a chance in doing what they like. We also offer out employee benefits which are useful to people who spend alot online, supermarkets and etc and we offer Varity of discounts
What tips or advice would you give to others applying to Sage (UK) Ltd?
To be open and honest. be different everyone at sage here is treated fairly as we truly value this instance. Look for something you enjoy and don't be afraid to ask any questions as everyone is really friendly and happy to help. Always look for the opportunity to explore
