National Sales Administrator Review
at Travis Perkins plc
Higher Level Apprenticeship
Marketing
Ashford, Kent
Review Submitted: May 2023
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role consists of answering the phones to all customer queries or complaints- we are pretty much a central hub. We take customers orders and process them whilst liaising with branches in order to get deliveries out. We manage our designers schedules and also call them in the mornings and evenings to ensure they are home safe.
To what extent do you enjoy your programme?
5/5
My apprenticeship is very enjoyable- I am lucky to receive a large deal of support from my coach. He is always quick to respond and give me confirmation for tasks in which I am unsure. I love to learn and I love the wide variety of ways in which you can evidence your work.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Potentially the most important thing I have learnt is the ability to multitask. For example, being able to take a phone call whilst dealing with an email problem. You develop your ability to think outside the box every day by trying to find new solutions to old problems. Also Maths and English skills are used and developed every day.
Structure and Support
How well organised/structured is your programme?
5/5
Its very well structured. At the start of the programme you have a first day of learning (FDOL) in which they go through the programme ad outline the modules etc. We also have a individual learning plan (ILP) which keeps you on track by providing dates in which we will need to proceed.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer. They allocate me approx 1.5 hours a day for my apprenticeship, whilst also offering me the flexibility needed to be able to attend any meetings that may further my learning. In fact, my employer pushes our team to apply for apprenticeships and develop their careers in this way.
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support- we have a coach for our programme. As our cohort is less than ten people, he is always free to provide us with 1- to 1 support and meetings. We also have an escalation process in the case that we do fall behind and require more support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It definitely helps me day to day as I learn more about my company, and about important wider issues. It also teaches me better time management and diary management which is not a skill that I had good understanding of before. We are also offered Maths and English support which could help many people in their day to day jobs.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes- we offer events such as Inspire. This is an event that happens every year where we showcase new developments, and use it as a chance to network with other people in the company. I would like to see more of these events, especially to mix people across the Travis Perkins PLC though.
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
Yes
Why?
It gives you a lot of opportunity to develop both in your job and within your apprenticeship. The wage is decent for my age, and we are offered flexibility when we can choose to work up to 2 days a week from home. It is a friendly environment where people are happy to support.
What tips or advice would you give to others applying to Travis Perkins plc?
I would tell them to ensure that they are a social person if going for my job position, as you do not stop talking all day. I would also advise them to ensure they have a good work/life balance as our job is so busy that it can be hard to take a step back sometimes.
