Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Herne Bay
Review Submitted: April 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Lifetime training is a great apprenticeship provider, you get paired with a learning coach mine she is so helpful and such a great teacher, I have dyslexia so sometimes have difficulties learning and understanding but she is always so great at helping me find ways to make learning easier, I find it very enjoyable and the work load is a perfect manageable size.
To what extent do you enjoy your programme?
5/5
So far I am really enjoying my programme, I am finding it very informative. my lifetime coach is very accommodating she has allowed us to have extended one to one sessions as I have dyslexia so it allows me to have more time to digest and understand the content.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
In my apprenticeship I have learnt lots of new things so far I have really benefited from learning the importance and history of legislation, aptem makes the learning so easy to undertand with a mix of videos and things to learn alongside the one to one lessons I have regularly.
Structure and Support
How well organised/structured is your programme?
5/5
It is organised really well, the learning is broken down into each month which makes it super manageable. It is easy to undertand the content as there is a mix between videos, information to read and one to one sessions with your life time learning coach, which makes it easy to learn all of the information.
How much support do you receive from your employer?
5/5
My employer is very supportive, they allow me time to complete my training and help me to complete off the job training which allows me to learn more to help me with my job and also my end point assessment. They allow for my apprenticeship learning to be manageable and easy to complete.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The level of support from the training provider is exceptional, I have regular one to ones with my learning coach and if I am doing learning ouatide of my sessions I can always just pop her a message and she will respond with help and guidance. I couldn’t fault it
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel like I can perform my role a lot better since doing this apprenticeship as it teaches me a lot of the background of what my job is specifically the legislation to do with health and safety and gddpr it gives a great knowledge from what I had before.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We quite regularly have social events outside of work which really helps our team work well togyher at work because it builds our bonds and team spirit. Every couple of months we will all get to together outside of work. Once a year whitbread also holds an event that management teams can attend.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I think it is a great company, being able to complete an apprenticeship along side working is a great way to gain more understanding to the job I do everyday and I feel super supported by both my learning coaches from lifetime and my management team in whitbread it is a really great company.
What tips or advice would you give to others applying to Whitbread plc?
To take every opportunity given to you I started as a housekeeper for premier in then cross trained to being a receptionist and am now completing an apprenticeship along side my role, you feel super supported by both lifetime and whitbread. It is very rewarding and I would highly recommend
