Nights receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Chesterfield, UK
Review Submitted: April 2023
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Work nights receptionist, entails checking guests in with night security and helping other departments out to make sure they ha e everything then need to furfill their jobs on a daily basis. Any issues in the night we personally deal with unless we need extra support and then pass over the information on BART
To what extent do you enjoy your programme?
5/5
I really enjoy the programme, i enjoy learning the background history of the business and how it can grow moving forward, i enjoy learning the competitors business and how we can hold a higher market share and how we hold the market share we do. I just enjoy the programme in full.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learnt how to follow CNP trackers and what they mean for the business and why they are needed, I have learnt how to be part of night security to maintain guest safety when on site. Learnt how to follow measurements act when serving alcohol and what the limits are for ABV.
Structure and Support
How well organised/structured is your programme?
5/5
Its very organised and very well maintained. Its easy to use, user friendly, its not complicated to navigate and any issues there us always someone on hand to help with issues, when tbe site has maintenance it is fully announced, its friendly when coming to any deadlines or overdues, dont change it! It works.
How much support do you receive from your employer?
4/5
The support it there when needed or when asked for, theres always someone arround when needed, i can call, i can email, i can arrange meetings when needed for extra support sessions or training sessions, there is always the duty managers on hand when the duty hotel manager is out of the business
How much support do you receive from your training provider when working towards your qualifications?
5/5
Regular contact by emails, calls, teams, messages through aptem, regular training sessions, support is always fully acknowledged when needed. Very support trainer, please dont change anything! Everything is confidential unless it is a danger to myself and is a major concern, very friendly and supportive threw all needs and helps.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I t g i v e e s m e t h e k n o w l e d g e i n e e d t o s u p p o r t m e i n m y r o l e w h e n ne e d e d
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
T h e r e i s f u n d r s i s i n g f o r G O S H H t h e r e i s a l s o a n y t r a i i n i n g d a y s
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
B e c a u s e t h e t r a i n i n g i s a l w a y s p r o v i d e d a n d t h e p e r k s t h e j o b p r o vides
What tips or advice would you give to others applying to Whitbread plc?
J u s t b e y o u r s e l f a n d b e f r i e n d l y d o n t c h a n g e f o r a n y o n e. Its a diverse company.
