Hotel Manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Northamptonshire
Review Submitted: March 2023
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
3/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is to oversee multi site hotels and lead the team there to deliver against their KPIs whilst being compliant. I also work in the wider region to help support and develop other deputy managers and teams. This involves leading by example, delivering meetings and on-site coaching with teams.
To what extent do you enjoy your programme?
4/5
I am really happy with the programme. It is varied and enjoyable with lots of different topics and ways of learnings. Having completed Maths and English to grade C level at school meant that I didn’t need to complete functional skills which was handy as I think that would have been too much.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt some new skills since being on the apprenticeship, I have learnt how to use aptem and upload documents. I have also tapped into some existing skills and knowledge that I haven’t used for a while due to differing natures of the business. I have also learnt to be more organised, to cope with the challenge of a day-to-day job and apprenticeship.
Structure and Support
How well organised/structured is your programme?
4/5
Very organised and structured, the courses flow easily from one to the next. I am happy with the content and should I have any issues or concerns my mentor is always on hand to provide support. Aptem is simple to use and I have found the content works well alongside my workload.
How much support do you receive from your employer?
4/5
My employer is very good at providing support. Checking in on a monthly basis to make sure I am on track or if I need any help or support. We attend regular meetings to check our progress alongside my mentor and this helps support with confidence and competence amongst the group. Happy with the level of support I receive.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive lots of support. I receive regular texts, emails and calls. My mentor sets up regular 1:1s alongside my manager to check my progress and is really fantastic.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It is giving me more of an overview and insight into different ways of business thinking. From my experience, it has definitely helped me perform better in my job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I’m not aware of any extra curricular activities through Whitbread, however there may be. I feel I have quite an active social and sports led lifestyle currently anyway and don’t feel that I would have a lot of extra time to participate in other activities on a regular basis.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I am very biased as I have worked for the company for nearly 28 years so I am very loyal, however if they were a rubbish company to work for then maybe I wouldn’t still be here. There’s always bumps in the road with any employer but I have always found them to be fair, rewarding and competitive which matches my characteristics.
What tips or advice would you give to others applying to Whitbread plc?
Work hard. Having a will to succeed alongside a can-do attitude can take you a long way. As in any job role, behaviours and respect work wonders. If you want a career in hospitality, I can definitely recommend Whitbread and the apprenticeship scheme. Be yourself.
