Duty manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Derby
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I manage the mornings , so make sure breakfast goes well and is organised, complete cashing up , engaged with guests , answer queries , serve at the bar , fill in our data and update scores , assign rooms , check guests in , make sure all rooms are clean . Handover and make sure everything is ok for evening
To what extent do you enjoy your programme?
5/5
I really enjoy it , I had a break as I needed to focus on others things but since returning it’s like I havnt left . Mary is great and really easy to talk to am excited to finish and get an extra qualification. Looking forward to my face to face visit
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I develop skills daily as always new stuff and things that pop up , I learn more about the day to day running of things , I learning the kitchen and food ordering of things , my apprenticeship helps me look at things more deeply . My team skills are very good along with my managerial ones
Structure and Support
How well organised/structured is your programme?
5/5
The new program where everything is in one place is a lot better as you can log on and see it all in the same place . My team calls are always scheduled around me and are very accommodating. Mary makes it clear what I need to do and helped sort out all my bits before I went on a break
How much support do you receive from your employer?
5/5
My employer doesn’t really get involved to much with my apprenticeship but I know if I asked her for anything or needed help she would . I mainly just get on with it and arrange things around myself . The Apprentership scheme is definitely a great thing to add whilst your working there
How much support do you receive from your training provider when working towards your qualifications?
5/5
]very supportive, where it’s over email or teams , we have a one to one catch up soon which am looking forward to . She has helped me get all my bits in order on the new system and tells me if I need something doing . She’s always happy with my answers
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Gives you a deeper understanding and a broader outlook on things . It helps you look and understand your skills and highlights your strengths and weakness . I also feel like if just bennifts as it’s a qualification in something I already do so it’s nice to say I have achieved something
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I get involved in our GOSH fundraising, in January I walked 121 for the charity . We also have lots more planned through out the year to help raise funds .if we have work nights out or arrange a breakfast I will always attend . So lots more activities coming this year
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Yes they have numerous awards for being the best employer they look after their staff which was shown during Covid . They will try and work out things that are best for you aswel as them . It’s a great working environment and we do have laughs daily . Established company to be part off
What tips or advice would you give to others applying to Whitbread plc?
You have to be willing to work hard but you also gets lots of rewards seeing your regular guests and getting to know them aswel as greeting new guests that will hopefully return . It’s a face pace job that you need to show up for with a smile on your face and a willingness to learn and adjust quickly
