Receptionist Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Bridgwater
Review Submitted: March 2023
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Dealing with guests, Health and safety tasks at a hotel, Being the only member of staff in the building so responsible for the safety and security of the hotel, the staff and the guests. Dealing with any issues, complaints from guests. Cleaning of the hotel and making sure rooms are ready for our arrivals.
To what extent do you enjoy your programme?
3/5
I find the program I am currently on very easy to follow along. It allows me to complete my program during my working hours so i am still able to have a personal life whilst learning. The staff that hold the learner calls are clear in their teaching and answer any questions we have with plenty of detail.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have dealt with how to handle difficult situations, by being level headed, non-biased and clear with my decisions. This has also built up my confidence inside and outside the workplace. I have learnt how to properly manage a team with a variety of theories that construct the leadership role I have.
Structure and Support
How well organised/structured is your programme?
3/5
The program I am doing has clear due dates for each task with plenty of time to do the work. It allows time to properly focus on each task to get the most out of my learning experience. However, I do find it overwhelming sometimes when you fall behind as it can be difficult to find time to complete the tasks during work hours.
How much support do you receive from your employer?
3/5
my employer is very supportive of me doing an apprenticeship, they are always willing to help with any questions or queries I may have. It is difficult to have support all the time as at the hotel I work at we work on our own so do not always get to see my employer.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is always at the end of the phone if I need them, even if I text them they will respond as soon as they are able to. During our catch up calls they always ask how I am doing personally and with my apprenticeship. They are very knowledgeable with the course I am doing.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The course i am taking has provided me with lots of knowledge on how to supervise a team and how to lead them in a correct, positive and motivating way. It gives examples and situations of all the things that I am taught allowing me to properly understand how to use them in the workplace.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
At our hotel we hold regular charity fundraising schemes for Great Ormond Steet Hospital, the whole team gets involved with these and even puts forward ideas to raise money. There are also career days held all over the country to allow anyone who wishes to progress the opportunity to network and build a personal development plan.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
There are lots of benefits to this and knowledge you can gain is useful for the rest of your life. The work is very easy to follow along with and can be further looked into if you would like to expand your knowledge, anyone is able to do it and there is help everywhere.
What tips or advice would you give to others applying to Whitbread plc?
Keep an open mind for all the knowledge you have coming into the company. it teaches you a lot of helpful things that can be used in your personal of professional life for the whole of it. You will meet plenty of new people and gain new ways to solve difficult situations.
