Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Business Operations
London
Review Submitted: March 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Receptionist
Dealing with guest
Provide them the best service
Doing the the chec out
Check in procedure
Guide the guest
Give them Hoppa bus time table
Guest can leave there luggage
Dealing with complain
Call maintenance for a faulty
fan/ ac
Doing the late check out and early check in
Dealing with guest
Provide them the best service
Doing the the chec out
Check in procedure
Guide the guest
Give them Hoppa bus time table
Guest can leave there luggage
Dealing with complain
Call maintenance for a faulty
fan/ ac
Doing the late check out and early check in
To what extent do you enjoy your programme?
5/5
I like the programme I had a wonderful tutor.
She explain everything very good.
You can do the aptem programs any time at home.
You can check your targets online.
For the maths and English test she come to the site.
After 3 weeks you have your results. And if pass you get a certificate
She explain everything very good.
You can do the aptem programs any time at home.
You can check your targets online.
For the maths and English test she come to the site.
After 3 weeks you have your results. And if pass you get a certificate
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned how to the split payments.
My new skills are dealing with NO show guest.
Fill the refund form attach the receipt.
How to do room transfer for the guest.
How to take cash payment.
Check first the ID if they are over 18.
make new booking for the guest
My new skills are dealing with NO show guest.
Fill the refund form attach the receipt.
How to do room transfer for the guest.
How to take cash payment.
Check first the ID if they are over 18.
make new booking for the guest
Structure and Support
How well organised/structured is your programme?
5/5
The programme is very organised. Is very easy to use.
if your are struggling with your English or Maths.
You can do the test online or you can book a session.
First you do the mock test.
You can log on anywhere.
It show you how much is it remaining
if your are struggling with your English or Maths.
You can do the test online or you can book a session.
First you do the mock test.
You can log on anywhere.
It show you how much is it remaining
How much support do you receive from your employer?
4/5
I get so much support from my employer.
They help you achieve your targets.
They always have time for you. And be there for you.
They explain very well.
The support is always there.
I’m so happy have a time like this.
They really support you in your targets
They help you achieve your targets.
They always have time for you. And be there for you.
They explain very well.
The support is always there.
I’m so happy have a time like this.
They really support you in your targets
How much support do you receive from your training provider when working towards your qualifications?
4/5
I got so much support from the hotel manager and duty manager.
They always supporting me. And encourage me to pass my exams.
For extra help I can get extra sessions from trainer. She is so lovely and supportive.
And is very patient with me. She is always there for me.
They always supporting me. And encourage me to pass my exams.
For extra help I can get extra sessions from trainer. She is so lovely and supportive.
And is very patient with me. She is always there for me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that my qualifications will get me very far in my job rol.
It will show a very good impression on my CV.
And I will preform better in my rol to lead me to duty manager.
And I want to help others as well.
Learned a lot from my trainer.
It will show a very good impression on my CV.
And I will preform better in my rol to lead me to duty manager.
And I want to help others as well.
Learned a lot from my trainer.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, at the moment we are fundraising money for Gosh money for the hospital.
We selling noodle pot for extra fundraising.
if the gust wants to print something l. We ask for donation for the hospital.
if they want to borough a book. They can give extra money for charity.
We selling noodle pot for extra fundraising.
if the gust wants to print something l. We ask for donation for the hospital.
if they want to borough a book. They can give extra money for charity.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Is very good company. If you want to have a day off they do that for you.
The package is good.
You get discounts on food and drinks.
And for your accommodation.
You get some many rewards.
It is a nice environment to work for.
They take of you.
The package is good.
You get discounts on food and drinks.
And for your accommodation.
You get some many rewards.
It is a nice environment to work for.
They take of you.
What tips or advice would you give to others applying to Whitbread plc?
Come and work for this company.
You can do apprenticeship. And lead you way up.
good hours, and company is nice and friendly.
you were a nice uniform.
Nice location to work for. You can learn a lot from this company.
You won’t be disappointed.
Everyone will be there for you.
You can do apprenticeship. And lead you way up.
good hours, and company is nice and friendly.
you were a nice uniform.
Nice location to work for. You can learn a lot from this company.
You won’t be disappointed.
Everyone will be there for you.
