Duty manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Newbury, UK
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a duty manager in Premier inn Hotel in Newbury South where i normally run the shift as a manager which involves taking handovers from another DM and pre briefing team members before starting the shift making everyone aware of the overall guests staying in house as well as restaurants bookings and give each team members their job role for that shift. Coordinate wih Head Housekeepers and maintenence ablut daily updates etc
To what extent do you enjoy your programme?
5/5
I do enjoy a lot being working as front of house as it gives me chance to interact with lota of different guests and getting to know about their time in the hotel and if they have any experiences staying in other hotels with what it helps to improve my understanding towards the guests expectations and i can implement them all.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes i have learnt how to conduct and showcase myself as team leader by delegating the jobs and presenting myself as role model by actually showing the team members how to be done and to take really seriously about the stuff like allergens, health and safety, food hygiene etc
Structure and Support
How well organised/structured is your programme?
5/5
Its pretty well organised as we get our work rotas for 2-3 weeks in advance which help everyone one of us to make plan ahead of our day offs and holidays as well as we can clearly see the team on the day/shifts if all are capable and suitable or not
How much support do you receive from your employer?
5/5
To be honest it wasn't a good at the beginning as i had always dis agreements with my Hotel Manager regarding the way of running shifts and etc, but as time went by and i had few occasions had face to face meetings with him where i get to know about his approach towards hos way of working and motive so its all in good place at the moment
How much support do you receive from your training provider when working towards your qualifications?
5/5
To be honest my training provider is very good iterms of providing the tolls i need to learn or improve for any related topics or subjects and the app itself is very easy to login and get informed at all times when needed and very informative too can't complain
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It is helping me a lot as i get to learn so many new things though this course and i am kind of looking into the job and my duties veru differently as i am gaining more confidence each day with the help of the knowledge i am getting from this
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We do get this but not everyone can involve as they all i have their personal life and busy at times, so always its either one or two staff got chosen and theu film videos photos and upload them on the online platform to see if get any feedback from head office and if they happy with then they publish them as well
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
This company actually provide so many tools to get knowledge and improve and also to get promoted if willing to, i am not sure about other hotels but in my work place i can clearly see the diversity regardless of any gender, religion, culture, nationality etc which make it so amazing place to be around at all times
What tips or advice would you give to others applying to Whitbread plc?
I would say if coming to whitbread then one thing for sure is that if willing to then will get ao many opportunities to learn and progress both personally and professionally. Be loyal to the company and will definitely benefit in every way and specially this apprenticeship scheme is so amazing and its all provided by the company for free!!!
