Customer Services Manager Review
at Softcat
Higher Level Apprenticeship
Business Operations
High Wycombe
Review Submitted: March 2023
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Customer Services - Managing a team of 20 people who manage our business's returns process.
Liaising with account managers and key stake holders to ensure we're within SLA and processing as quickly as possible for our customers.
Maintaining relationships with our main supplier to ensure they are supporting us in our returns and complying to SLAs.
Overall management of the team to ensure high performance and managing under performance.
Liaising with account managers and key stake holders to ensure we're within SLA and processing as quickly as possible for our customers.
Maintaining relationships with our main supplier to ensure they are supporting us in our returns and complying to SLAs.
Overall management of the team to ensure high performance and managing under performance.
To what extent do you enjoy your programme?
4/5
I am really enjoying it. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is a great coach and I know I've got full support from him at all times.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I feel I've learned loads and been able to add additional knowledge to things I haven't been as confident on before.
Prior to my apprenticeship I wasn't very involved in projects or budgets and its opened my eyes up to what is required on these.
I've also loved learning more about people management and what is required for a high performing team.
Prior to my apprenticeship I wasn't very involved in projects or budgets and its opened my eyes up to what is required on these.
I've also loved learning more about people management and what is required for a high performing team.
Structure and Support
How well organised/structured is your programme?
4/5
I think very well. I know what I need to complete by what point.
How much support do you receive from your employer?
4/5
Alot. I have 20% of my working week focused on my apprenticeship and my manager works with me to include parts of my apprenticeship in my day-to-day role so it can be put into practise.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Alot. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is always available and ensures I am on the right track at all times.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I feel my learning has developed me as a manager, allowing me to be able to deliver at a higher more strategic level.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes. All of those listed. Work incentive trips too
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
Softcat is a great place to work.
What tips or advice would you give to others applying to Softcat?
Do it! Take every opportunity given to you and deliver at 100% of what you can do.
Be confident and network with others around you. Its okay to step outside of your comfort zone.
Be confident and network with others around you. Its okay to step outside of your comfort zone.
