Duty Manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
London
Review Submitted: March 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a duty manager, my role involves overseeing the day-to-day operations of our hotel. My duties will include: managing and supervising the team, ensuring they are performing their duties efficiently and effectively, training new staff, and addressing any issues or concerns that arise; customer service,I am responsible for ensuring that customers receive excellent service, responding to customer inquiries, and resolving any complaints or issues that arise and health and safety.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme as is a good opportunity for me to gain practical skills and experience at my work place. I am learning by doing my job and this is a big advantage. Also, during this programme I gain lots of confidence and information.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I developed my leadership, and financial management skills. Also I learnt how to provide excellent customer service as is crucial to the succes of any business.
Structure and Support
How well organised/structured is your programme?
4/5
My programme is very well organised, as small disadvantage is that sometimes I am struggled to find the balance between work and this programe as I am working full time.
How much support do you receive from your employer?
5/5
My line manager is helping me a lot, they understand me and support me in this process.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I can say a lot, as they booked for me classes to understand the topics and to help me on my qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
This qualification is helping me with personal development. It is helping me to build self-confidence, improve my comunication and teamwork skills, and to become more adaptable to changing circumstances.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I can say that I took part of an anual Whitbread party, that was my chance to meet new people, to learn more about the company I am working for.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Because it is a good company
What tips or advice would you give to others applying to Whitbread plc?
I do not have any, just to do it.
