Resolutions Manager Review
at Fidelity International
Higher Level Apprenticeship
Finance
Lower Kingswood
Review Submitted: March 2023
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Resolutions manager - day to day management of complaint case handlers
To what extent do you enjoy your programme?
4/5
The different material that is available to read through, along with the videos
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
This course has allowed me to recap on skills previously learnt and also new ones.
Structure and Support
How well organised/structured is your programme?
4/5
very well organised - I do feel that the Aptem system is a little complicated to use and isnt the most user friendly
How much support do you receive from your employer?
4/5
lots of support and time given
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of support available
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I believe it will help me within my day to work
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
NA
Recommendations & Advice
Would you recommend Fidelity International to a friend?
Yes
Why?
great support and culture
What tips or advice would you give to others applying to Fidelity International?
Be open and honest, need a passion of customer service, doing the right thing and going above and beyond
