Duty manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Cromer, UK
Review Submitted: March 2023
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role varies day to day, I have a wide variety of jobs;
Online picking, stock replenishment, Picking stock, adjusting stock levels, opening up/ shutting down the shop, cash office, Date alerter, Cashier, answering the phone, dealing with delivery issues.
Online picking, stock replenishment, Picking stock, adjusting stock levels, opening up/ shutting down the shop, cash office, Date alerter, Cashier, answering the phone, dealing with delivery issues.
To what extent do you enjoy your programme?
4/5
I feel that the program has made me view the customer differently. I have always been polite to customers but the program has made me realise how important the customer experience is. It had also opened up parts of the business that I wouldn’t have otherwise known about.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have been trained in the cash office and usually close up the store once a week which keeps it all fresh in my mind.
I feel that I have been given more chances to practise skills, which has given me more confidence in my role.
I feel that I have been given more chances to practise skills, which has given me more confidence in my role.
Structure and Support
How well organised/structured is your programme?
4/5
I think the program is well structured. It’s broken down into sections so it doesn’t seem too overwhelming. I do feel that I need more help from my store management for some parts that I find hard. Which will be my next step.
How much support do you receive from your employer?
3/5
I think the help is there if I ask for it but I don’t feel that I can ask for help because the management are always so busy, so I don’t want to put more pressure on them.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is great. She is always helpful, if I get stuck I can send her a message and I will always get a quick reply. I feel at ease when we have our virtual meetings which is something that I was apprehensive about before joining.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that it makes me more aware of myself and how what I do affects the business. I have more confidence in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not that I am aware of.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
I love my job. It can be stressful but I like being in a busy environment and I appreciate that I have been noticed for working hard.
The other staff are friendly and welcoming and we do, mostly, work as a team.
The other staff are friendly and welcoming and we do, mostly, work as a team.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be willing to work in all areas of the shop, try to be as flexible as possible with the hours you’re available.
