Duty Manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Sutton in Ashfield
Review Submitted: May 2023
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
5/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Stock handling. Interacting with customers and selling to them. Managing a team to deliver good shop standards and trading legally.
To what extent do you enjoy your programme?
1/5
Was neglected for a long time passed from trainer to trainer and so had very little understanding of the program. It wasn't until he came a long I had confidence in the programme and was supported to get onto the end point assessments.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Developed my communication skills and I have a greater understanding of retail and how to excel in the field.
Structure and Support
How well organised/structured is your programme?
1/5
It's well structured I just had no guidance and wasn't shown how to use anything.
How much support do you receive from your employer?
4/5
The employer gave me time to complete of the job training and always look to develop their staff.
How much support do you receive from your training provider when working towards your qualifications?
2/5
No support at all really for nearly 2 years.
But he came along and got me ready to take my end point assessment in just 2 months. Shows right trainer with right mindset you can achieve anything.
But he came along and got me ready to take my end point assessment in just 2 months. Shows right trainer with right mindset you can achieve anything.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Gave me knowledge of best practice when communicating and gave me more confidence regarding the legal side of things.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We do lots of social events it's like a family.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
A lovely tight knit team great for confidence building and development if you want to go into management.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be open to learning new skills and taking on more responsibilities. The more diverse you become the greater value to the company and the more rewarding your job becomes.
