Assistant Relationship Manager Review
at NatWest Group
Level 3 Apprenticeship
Finance
Chandler's Ford
Review Submitted: March 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Administration in terms of communicating with customers, booking meetings, liaising with other teams across the Bank. Participating and planning customer meetings, providing agendas and post-meeting notes. Working with a specific Relationship Manager or more generally with the team as a whole. Day-to-day responsibilities such as answering emails, phone calls, and customer questions.
To what extent do you enjoy your programme?
5/5
I have really really enjoyed this programme, it has been something that I definitely wish that I had found much sooner than I did. I think that if I had found this apprenticeship during my final year at collage, then I wouldn’t have gone to university and rather prioritised apprenticeships.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Constantly development of existing skills, as well as learning new skills such as efficient communication, general Bank related information, working within a team, working towards time specific goals. Also developed personal skills such as confidence, in terms of communicating, networking, and answering phones. There is room for constant improvement and development at every level.
Structure and Support
How well organised/structured is your programme?
5/5
It is extremely well structured and well planned. Throughout the whole enrolment process, everyone was helpful and present - there wasn’t any concern about anything, or if there was then there was the reassurance that whoever you spoke to will be able to help and guide. The live sessions are always on time and fully engaging, there is always time made available to ask questions or to repeat certain sections. The content itself is full thought out and detailed.
How much support do you receive from your employer?
5/5
Full support. Everyone is super supportive of both myself and the apprenticeship programme as a whole. They’ve had multiple apprentices beforehand so this isn’t a new experience for them, which really allows for me to feel comfortable, both in terms of asking questions and also workload. I am made to feel as though I am already qualified but never overloaded with work that I, obviously, wouldn’t understand yet.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My coach is really supportive and made sure to check my understanding of the whole programme, not just what I am currently working on. She has helped me whenever I have had any questions and also prompted me to think ahead, towards the end goal. It is very clear that she has a good understanding of how best to coach apprentices.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It provides the basic understanding that all my team members and coworkers have through their own experience of working within the bank for multiple years. It’s not specific to just my role and my part of the Bank, which is very good when thinking about after my apprenticeship finishes.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are constantly events being run and organised, both internal ones for just employees and ones for customers. Professional networking events are highly prioritised for both networking within the Bank and also networking with other professionals. There was a well-being team event organised in January which was fitness related and lasted a month. These events really make you feel integrated and as if you have been working there for years.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
From my experience, it is a very good place to work as there is a clear prioritisation on employee experience and employee well being. Also, the companies goals in terms of climate are significant with the current climate and other companies not responding to the issue. Everyone in my team and all the other teams within the office are very pleasant people to work with, everyone is open to questions and conversations and working together on certain meetings, etc.
What tips or advice would you give to others applying to NatWest Group?
Don’t try to be someone your not, it is far better to be honest about your understanding and previous experience because there is no shaming during the interview process. Whilst it is better to be prepared, there’s no expectation to know everything and fully self-sufficient. Everyone relies on each all the time and that really makes a cohesive working environment.
