Building & Hardware Team Leader Review
at B&Q
Level 2 Apprenticeship
Customer Service
Eastbourne, East Sussex
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
This is a newly acquired role for me, therefore subject to change as I encounter and take on more responsibility; but so far:
Receiving delegation from central HQ and unit manager.
Delegating tasks to team.
Managing shop floor responsibilities, such as first aid kits, fire safety.
Working stock
Helping customers.
Receiving delegation from central HQ and unit manager.
Delegating tasks to team.
Managing shop floor responsibilities, such as first aid kits, fire safety.
Working stock
Helping customers.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy the programme, it balances right upon the point of establishing and building existing knowledge and skills and with setting new challenges and goals for improvement at a steady but manageable pace. I've also internalised a lot of key concepts that I use daily.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
So far I've been able to vastly improve upon my already existing customer service skills. This was partly due to more exposure to customers on the shop floor than my previous employment and partly due to the learning I've done via my apprenticeship.
Structure and Support
How well organised/structured is your programme?
5/5
It's very well organised. I can contact my learning coach via different methods such as email, phone and within the learning software itself.
The modules are set up and paced evenly throughout the duration of the course.
Scheduled reviews and assessments appear throughout to keep track of progress.
The modules are set up and paced evenly throughout the duration of the course.
Scheduled reviews and assessments appear throughout to keep track of progress.
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
A great deal of support, frequent check ins with clear and concise information. They make sure that you understand what you need to do, then allow you to keep your own schedule and time management plan; but if you do need help with anything they are always available to answer questions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
On a day to day basis I find myself recalling information and learning from the course.
The modules on human dynamics and non-verbal communication have been the stand out material for me so far, especially with the importance I place on manners and respect whilst interacting with everyone.
For me, my day is so much better if I'm the one being the bigger person in a given situation, treating the world with love and respect leaves your soul clean and therefore you can move through the chaos righteously. This in turn leads to a far better mental balance and self confidence when knowing how to act responsibly, even when nobody is looking.
The modules on human dynamics and non-verbal communication have been the stand out material for me so far, especially with the importance I place on manners and respect whilst interacting with everyone.
For me, my day is so much better if I'm the one being the bigger person in a given situation, treating the world with love and respect leaves your soul clean and therefore you can move through the chaos righteously. This in turn leads to a far better mental balance and self confidence when knowing how to act responsibly, even when nobody is looking.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Professional networking events happen every year local to the different regions. These have so far been in the form of careers days, where you can meet with various different levels of management and staff from other stores, network, learn about career opportunities and other benefits of the company.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
It's a great place to work. Speaking from experience of my own store, everybody is great, the team works together wonderfully; yes there are challenges and pressure just like every environment but there seems to be a real intrinsic desire and attempt to achieve the best outcome for everyone in a given situation.
I love the customers that I interact with daily, you never know what kind of character is going to come through the door and each and everyone of them is unique and interesting in their own way; giving someone a brief hello can turn into a conversation about a project they're planning, asking someone if they need help can lead to a glowing review from someone who is grateful.
It's also a very progressive company, it seems like a place that prides itself on moving with the times and shedding out-dated attitudes of old. Inclusivity and togetherness are at the heart of the mission and the culture reflects that.
I love the customers that I interact with daily, you never know what kind of character is going to come through the door and each and everyone of them is unique and interesting in their own way; giving someone a brief hello can turn into a conversation about a project they're planning, asking someone if they need help can lead to a glowing review from someone who is grateful.
It's also a very progressive company, it seems like a place that prides itself on moving with the times and shedding out-dated attitudes of old. Inclusivity and togetherness are at the heart of the mission and the culture reflects that.
What tips or advice would you give to others applying to B&Q?
Have an interest in DIY, have an interest in interacting with people, be switched on and focused on your surroundings and what's going on.
Operate with honesty and integrity in all things, even when nobody is looking.
Operate with honesty and integrity in all things, even when nobody is looking.
