Customer Asvisor Review
at B&Q
Level 3 Apprenticeship
Customer Service
Chippenham, Wiltshire
Review Submitted: March 2025
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I help with payroll, cash office, coach my colleagues and teach them on how to complete tasks in line with organisational objectives. My role is customer advisor so as well as my other tasks I also help customers with any assistance or questions they may have.
To what extent do you enjoy your programme?
4/5
I really enjoy learning about organisation objectives, how to lead a team, and project management - as this is something I am passionate about.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to do cash office independently, fills out reports, and how to coach others.
Structure and Support
How well organised/structured is your programme?
3/5
My programme is organised so that I complete multiple assignments every week depending on how many hours my manager gives me that week.
How much support do you receive from your employer?
4/5
I receive a lot of support from my direct line manager
How much support do you receive from your training provider when working towards your qualifications?
4/5
My tutor is very helpful with any questions I have and supporting me through my course
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It helps me understand how to coach my colleagues, and to understand how to lead a team, as well as understanding organisational fundamentals such as organising a project and making sure it runs smoothly.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
N/A
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
The course is very useful
What tips or advice would you give to others applying to B&Q?
Good communication skills, and team work is incredibly useful.
