Client Services Executive Review
at WTW
Higher Level Apprenticeship
Insurance and Risk Management
Reading
Review Submitted: February 2023
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In this job role we work with our commercial clients where we manage their Insurance polices and coverage to ensure their risks are adequately covered. Our clients are from a range of industries including Construction, Hospitality and Security firms. As a CSE, you will work with other members on the client servicing team to ensure we can meet all of our clients needs.
To what extent do you enjoy your programme?
4/5
I enjoy my programme due to the range of clients that we work with meaning no client is the same and everybody has different needs which we must attend to. I have also been lucky to have a supportive team who are more than happy to answer my questions or give me advice which has for sure made the experience more comfortable and enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have found communication to be a key skill that I have developed in this role. This is due to need of opening up conversations with our clients, Insurers and many other people within the business, Due to this, I have improved my knowledge in the work I do due to being able to connect with so many professionals.
Structure and Support
How well organised/structured is your programme?
4/5
My Work is clearly structured as and my working hours are 9-5 Monday-Friday. 1/5 of this time should be dedicated to my apprenticeship learning which can be studying for exams or other tasks such as updating coursework or learning logs. Personally, I use this time when best fit and block out time in my calendar, but this may vary depending on how your manager or team wants to manage your time
How much support do you receive from your employer?
5/5
The support I have received from my employer has been brilliant. As someone who has come into an industry with 0 experience and very little knowledge, there has not been an occasion where a colleague has not been able to help. This not only being my manager but other people around the business. My employer has also put on face to face events with other apprentices and professionals to give further support and learning to us.
How much support do you receive from your training provider when working towards your qualifications?
4/5
As of now I have passed my 1st exam and am working towards my 2nd. My training provider provide online workshops to help us cover the content of each chapter in the books. These have been very useful. We have also recently been assigned skills coaches where we have catch ups on how the apprenticeship is going and if we need any assistance in an area.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
The qualification I am working for towards is a diploma in Insurance so I have found that the content so far has been able to apply to my on the job responsibilities. There are many links in the knowledge I have gained and the knowledge I need to do the best job I can on a day to day basis. Although, sometimes the work I do will need to be taught and explained as it is best to be learnt practically.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I have taken part in networking events with other apprentices, which would usually consist of us meeting face to face in our London office and taking part in a specific training session. In my local team, we have team buffets every fortnight and plan to have more social activities out of work as well as our Xmas Parties!
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
The balance of work and study along with the support given from everyone within the company as made my apprenticeship a good experience. I feel myself learning and becoming more comfortable in my job roles as time has passed. There is also many future career opportunities due to diverse amount of roles within the company
What tips or advice would you give to others applying to WTW?
I would say to be yourself and highlight as to how the skills you have will be relevant if you were to join the company, regardless if you have little experience. Be open to advice and feedback and be prepared to always be learning and picking up new information and consider why you want the position you are applying for.
