Team leader Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Portlethen
Review Submitted: February 2023
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a team leader and morning duty manager responsible for safly opening the business, tills, safe counts, rota hours adjustments, deliveries, money banking and miney orders.I make sure restaurant is set uo to the brand stanndards before opening. I provide service over breakfast and lunch time, leading my team members
To what extent do you enjoy your programme?
5/5
I really enjoy this program.The trainer is amazing and very helpful.He provides me with guidance and sends me very useful links that I can go trough while working on my blocks of knowledge.It's a great journey that lets you learn new skills and working on the parts you struggling with.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I did learn more company policies and documentation process while doing this training.I have learned to use them on my daily basics. I gained a lot of confidence at running team meatings, dealing with issues and guests.I feel more sure in the role than I was feeling before.
Structure and Support
How well organised/structured is your programme?
5/5
It is set up in blocks which concentrate your attention on the verg subject. So I learn separately about health and safety, deliveries, customers experience, leading a team meating, providing leaderahip for my collegues, participaiting in promotions.I have e-learning part, observation, I also have to provide evidence for each subject.
How much support do you receive from your employer?
1/5
None really.I am learning on my own. If I have to go trough paperwork to find information, I am doing it on my own. Apart general manager who works on different shifts than myself, I have no one else to ask for guidance in the matter. I am able sometimes to have the videicalls during my shift.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I can always reach to my trainer Michael who is happy yo assist with any informatiins needed. He sends me a knowledge questions with an extra informations that are taking into account while answering them. If I missunderstood a question, he will explain it to me so.I can provide correct answer
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I gained a lot of confidence at my job role to probide better service for my guests.But also to be able to help and train my collegues and new staff. I feel I know what I am doing, how am doing it and it makes my shift go smother.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No,there is nothing like that at my work place.It is down to the enviroment we work in.It is a constant service at hospitality.We work 7 days a week, 365 days a year. It's nearly impossible to organize things like that for our team, although that's sounds amazing.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
It is great place to start working in.You meet superb people and can develop your skills.There is proper training over Whitbread Academy on-line, proper work regulations in place.There are pension schemes, achivers rewards, work recognisions.And if you work hard and prove yourself, you can develop your carreer
What tips or advice would you give to others applying to Whitbread plc?
Be honest, make sure you are flexible and you simple enjoy working. If you are sociable, talkable, nice and friendly, this is a place for you. We work with kids, eldery, special needs people exactly the same.And we make sure they feel looked after.If you feel you can be like us,join!
