Showroom Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Lincoln
Review Submitted: February 2023
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is to take a customer through from initial interest to designing, purchase, aftersales and installation
To liaise with the project coordinators to ensure timely returns of surveys. Plan checks are completes for due diligenceto minimise any delays in Installations. Ensure a safe environment for customers and colleageues and visitors
To liaise with the project coordinators to ensure timely returns of surveys. Plan checks are completes for due diligenceto minimise any delays in Installations. Ensure a safe environment for customers and colleageues and visitors
To what extent do you enjoy your programme?
3/5
I Enjoyed it from learning about logistics and purchasing. A lot of the modules i had previous knowledge and so was more refresher training. I found the way that you had to uplaod the in etc.was time consuming. It frustrated me when some content was then not available or out of date.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have developed my note taking skills and organisational skills
I would say that ive learnt be less emotional. New skills is using smart goals to set targets and improved my delegating and negotiating skills when handing out the workload utilising the strengths of others to make the team function as effectively as possible
I would say that ive learnt be less emotional. New skills is using smart goals to set targets and improved my delegating and negotiating skills when handing out the workload utilising the strengths of others to make the team function as effectively as possible
Structure and Support
How well organised/structured is your programme?
3/5
When I first enrolled it was a bit messy transferring stores and changes of trainer. It was a flexible course which helped with the peaks and troughs of being in Showrooms. A lot of the learning was done at home and not much time was allocated putting it in to practical use
How much support do you receive from your employer?
3/5
I didnt receive as much support as I was meant to. My manager wasnt super engaged with it and I basically had them fill in the end of module skills endorsement. But implementing the practical knowledge was harder to achieve and dovetailing with instore calendars and activities proved difficult and needed better planning.
How much support do you receive from your training provider when working towards your qualifications?
4/5
[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] was great she was always available for help and advice and would always help when asked. Especially with preparation for the EPA and mock tests. I know there was a lot of resources online to use but as a lot of it was self learning and reading put meoff from exploring loads
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I think that retailer 2 did not really teach me.more than I already knew apart from some new skills and I feel it didn't really challenge me. I feel i could have started on level 3 as a lot of the activities were merely tick box rather than practical applications
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are not many other extracurricular activities at store other than the charity teams group which has varying levels of engagement. There are the national forums and groups but we need a more social environment to better the team dynamics and working with a one team mentality will also better our knowledge
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
I find there is a genuine sense of community at b and q .it's a safe environment and feeling of job security. Seeing more stores open and the opportunities that arise. They are a fair employer and are all about delivering amazing service and letting you develop yourself personally and professionally
What tips or advice would you give to others applying to B&Q?
Be honest be curious be accomuntable. I'd say think.if the value you can.bring
Be prepared to self learn...aim for the best, targets ar there to be broken. Always ask questions and take responsibility for your actions. Be honest open ans relatable. Push urself to be the best
Be prepared to self learn...aim for the best, targets ar there to be broken. Always ask questions and take responsibility for your actions. Be honest open ans relatable. Push urself to be the best
