Business Support Assistant - Client Service and Delivery Review
at WTW
Higher Level Apprenticeship
Insurance and Risk Management
London
Review Submitted: February 2023
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I sit within the Global FINEX management team, meaning I mainly deal with colleagues instead of clients. A few of my current tasks are: refreshing the WTW intranet page for FINEX, creating LinkedIn posts for any new joiners within FINEX and helping collate information from different regions for the quarterly newsletter.
To what extent do you enjoy your programme?
3/5
Sticking to your work deadlines and your "school" deadlines is tough. There are busy and quiet periods in the business and keeping on top of these as well as making sure you are revising for your next exam is difficult. It requires balance, and routine. My manager makes sure I have the dedicated study day every week so I can at least get the minimum amount of learning done.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
One of the skills I am developing is communication; understanding how to write emails to different colleagues at different levels within the business and understanding how to have professional meetings both in person and on Microsoft teams. Another skill I am developing is organisation as I am always working on more than one thing at a time so it is best to keep these organised.
Structure and Support
How well organised/structured is your programme?
2/5
I am in the first year after COVID-19 so everyone in the business world is trying to adapt to the hybrid working. Our apprentice provider schedules the sessions for our upcoming module before we start, these are a mix of in-person and online sessions. They also try to get our textbooks delivered on time and if they are late, they give us access to online copies.
How much support do you receive from your employer?
4/5
WTW are very invested in their apprentices and only want them to do well. Once I have booked an exam, my manager allows me extra time during the working week leading up to the exam to do some extra last minute revision. My team really want me to do well.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Our apprenticeship provider has given us a skills progress coach who we have monthly catch-ups with to see how we are getting on with the apprenticeship and who we can talk to if we have any problems. Every other catch up my manager joins so my progress coach can see how I am settling in job wise. The training provider also has a dedicated email account we can send any questions to and they send their replies quickly.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
The learning I do for the qualification gives me a base of knowledge that WTW build on. The CII teaches an industry average, this is the basic broking, but we have many more tools and systems that we need to also learn how to use. The learning gives me an insight into how our competitors function.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are always opportunities to go out and network, whether that's within the company, with insurers or with other apprentices from different companies. WTW like to try and get the apprentices networking together for the future of our careers. There are also sports teams you can join for netball, rugby, etc.
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
It is a very comfortable place to start your apprenticeship; coffee machines on every floor, a canteen in the building and much more. There are many opportunities to socialise with colleagues and friends. WTW want you to reach your potential. We want to invest in a diverse culture where colleagues feel comfortable.
What tips or advice would you give to others applying to WTW?
Make sure you read the job application and understand what position you are applying for, there are many different branches of insurance that are not necessarily self-explanatory. Research the company and the job. Reread your application and make sure there are no spelling mistakes, grammar errors, and all dates are correct. For interviews, be confident!
