Retail Team Leader Review
at B&Q
Level 3 Apprenticeship
Customer Service
Grimsby
Review Submitted: February 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Within the retail environment, I look after a team of people that provide a service to the public & the trade. My job role includes training staff to a high standard, and making sure they are following company protocol and procedures correctly. Giving feedback as I go and having more responsibilities.
To what extent do you enjoy your programme?
5/5
The programme was very thorough and was tough to squeeze enough training in initially, but once I found that balance between home life and work it became the norm and I was able to accomplish what I set out to do. It was difficult because the job I am in requires a lot of attention, so I had to do a lot of home working; but I wanted to achieve it so I put my mind to it; but enjoyed the experience for sure.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes- learnt a lot around motivation and how it can impact not only yourself but the team around you. I also learnt a lot about processes within the company that I wasn't too sure on. Completing my apprenticeship has also given me the confidence that I am good at my job and helped me improve things on a personal level and professional level.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised. I knew exactly what was required of me ahead of every meeting that we had every 4-6 weeks. With the training portal it was very handy as I could see my progress and see what I had left to do. The instructor was very organised too and helped me along the way up to and including my end point assessment.
How much support do you receive from your employer?
4/5
I'll admit not as much as I wanted; hence I had to do a lot of it in my own time. But depending on what shift I was on, I could plan my day around it and get an hour or so to get away from the shop floor and crack on with some work. Alternatively I did a lot at home.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training provider was very helpful; the instructor themselves gave me their mobile number and any queries I would have I would message him or email him and he would reassure me about something; whether it be if I was stuck or if I had an issue completing something in time etc.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
100% it has helped me within my role. People have asked me if it is worth it, and I genuinely believe it has helped me within the job I was already in. I wanted to achieve it, put my mind to it and completed it with a distinction. It has made me feel a lot more confident with matters I wasn't too sure on; and affirmed the things I was doing already is correct.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
In regards sports teams, not really no, I think they used to do it a few years ago but not now. But social activities, to a degree yes. We have had social gatherings after work to celebrate before; which is always nice and keeps relationships healthy and helps motivate the team.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
It is a genuinely great place to work. I know from leaving and coming back to B&Q that the grass isn't always greener elsewhere. The holidays are fantastic; we get 6.6 weeks a year compared to some places where it is 28 days.
The people make up the experience a lot, they are a fantastic bunch and can help pick you up when you're down.
The people make up the experience a lot, they are a fantastic bunch and can help pick you up when you're down.
What tips or advice would you give to others applying to B&Q?
Just be yourself; B&Q is a very accepting company when it comes to diversity and they have great teams working for them. If you're prepared to put the work in; then you can go far within B&Q. They have great chances of promotion; it's there if you want it, but like I say you have to work for it.
