Sales Assistant Review
at Travis Perkins plc
Level 2 Apprenticeship
Marketing
Cinderford
Review Submitted: December 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is based on making sales and providing great customer service to all of our customers in a builders merchants, whether these are trade customers or DIY customers. This involves serving customers, exploring product ranges, merchandising in the branch, ordering products as required, completing stock checks and assisting with queries.
To what extent do you enjoy your programme?
5/5
I enjoyed my programme because it helped to build on my knowledge and experiences when working with colleagues and customers in a new sector. My programme also encouraged me to build on my learning and my confidence which has helped me to feel more comfortable and happier in my daily role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned new skills in the building merchant sector by researching materials and products through our supplier websites and with help through my apprenticeship activities. I have gained better communication skills to help with building customer relationships. I have also gained more skills through the use of our online technology.
Structure and Support
How well organised/structured is your programme?
5/5
My programme was well organised and structured in the layout of the modules that I had to complete. Each month had a different section of activities to complete throughout the programme, which helps to keep you motivated and on track with the work. We had monthly webinars which also helped to stay organised.
How much support do you receive from your employer?
5/5
There was a good level of support from my employer, I had a support coach who helped throughout my modules. When we had webinars these also included other apprentices from other branches to share different experiences and to support each other throughout our apprenticeships. The management allocated time alongside the daily job role to complete apprenticeship work as well.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support received by my training provider was a good amount throughout working towards my qualification. I would have catch up calls with my support coach to ensure that I could ask questions about anything that I was unsure of and to keep me on track with my monthly targets.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that my qualification helps me to perform better in my role by having helped me to gain more knowledge, experiences and skills in different sections of the company. I have definitely gained more product knowledge which enables me to assist customers better and with more confidence in my work too.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
At my workplace we sometimes hold supplier training days which are helpful for both colleagues and customers. This helps to encourage everyone to get involved and learn more about different products that are available, as well as their uses and technical application for customers to understand. Having a better understanding of products helps to build better customer relationships.
Recommendations & Advice
Would you recommend Travis Perkins plc to a friend?
Yes
Why?
I would recommend Travis Perkins Plc to a friend as this is a great place to work with a sense of care for everyone (all colleagues and customers). Safety is a top priority and everyone aims to work better together. We aim to provide a great service and to build strong customer relationships. The training programmes can help you to gain better understanding of building materials and other aspects throughout.
What tips or advice would you give to others applying to Travis Perkins plc?
My advice for others applying to Travis Perkins Plc would be to aim to join an apprenticeship programme if possible as this will help you to learn as much as you possibly can about the different products and ranges that are supplied to customers. Also, to be consistent and confident when communicating with customers to build great customer relationships throughout.
