Protection Specialist Review
at HSBC
Level 3 Apprenticeship
Finance
Milton Keynes
Review Submitted: June 2022
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role as a protection specialist involves training and coaching mortgage advisers around protecting our customers. I focus on the conversations our advisers have and how they can help customers to understand their needs. I also support training of technical content around insurances products. I do this both face to face and via zoom
To what extent do you enjoy your programme?
5/5
The apprenticeship has been tough. It has at times been difficult to balance it with my day to day work but overall what I have gained has been absolutely worth this difficulties.
I have really enjoy the workshops and webinars which have given me the opportunity to network outside of my company with like minded people.
I have really enjoy the workshops and webinars which have given me the opportunity to network outside of my company with like minded people.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
This apprenticeship has allowed me to expand an existing skill set when it comes to delivering training material but more importantly it has given me a much better understanding of how to develop training content that is inclusive, diverse and accessible.
It has also given me knowledge around the theoretical side of training and development which has allowed me to understand how people learn.
It has also given me knowledge around the theoretical side of training and development which has allowed me to understand how people learn.
Structure and Support
How well organised/structured is your programme?
4/5
The online structure has been good and I I have found that the content has been at a good level.
A key area that I feel could be improved is the initial induction as I have found that there have been things I could have done with knowing earlier, for example the documentation requirements for the end point assessment.
A key area that I feel could be improved is the initial induction as I have found that there have been things I could have done with knowing earlier, for example the documentation requirements for the end point assessment.
How much support do you receive from your employer?
5/5
My company have been very supportive in paying for the apprenticeship and giving me the time needed. My line manage has been brilliant with this as she recently completed her own apprenticeship and has given me great support throughout. In the initial stage my company were the good at advertising the opportunities
How much support do you receive from your training provider when working towards your qualifications?
5/5
My skills coach has been very supportive and has given good feedback throughout. I have especially enjoyed working with the training who has been delivering our webinars and workshops as they have been very open about the process and how to achieve the best from the apprenticeship. Others people I have come across from babington have also been very supportive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Overall this apprenticeship has given me a lot of background and theoretical knowledge that I am able to use to develop my training and development skill set. In turn I feel that this has given me ability provide better training to the delegates I support as well as developing better content
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
My company are great at giving us time to volunteer and provide flexible working hours to allow this. In the past (pre covid) we have had the opportunity to take part in more social events which I hope they will bring back, including charity football matches and group volunteering opportunities.
Recommendations & Advice
Would you recommend HSBC to a friend?
Yes
Why?
I have worked for HSBC for over 19 years and have been given a lot of opportunities presented to me. I feel that they are an understanding company that embraces flexible working and is concerned about the overall wellbeing of their employees. The benefits available are also fantastic
What tips or advice would you give to others applying to HSBC?
Think of your career plan and look at all of the opportunities available. The initial stage involves key situational situations so with this be open and honest with what you would do. I would also suggest shadowing people in different areas of the business to understand the ethos of the business
