Fraud prevention Review

Item: Fraud prevention at NatWest Group
Rating: 4.6
Author: Anonymous

at NatWest Group

Level 3 Apprenticeship

Finance

SS1

Review Submitted: May 2022

Overall Rating

4.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Telephony role giving out advice to customers and raising fraud and retail disputes cases.

To what extent do you enjoy your programme?

4/5

I am enjoying the team that I work within and the people. NatWest meets expectations and is a nice place to work.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have been on training courses to learn how to be on the fraud and retail disputes departments and had upskills session to learn more about how they operate.

Structure and Support

How well organised/structured is your programme?

4/5

They are good at scheduling the things that you need to do and making you aware of things that need doing.

How much support do you receive from your employer?

5/5

I have a manager that I can contact when needed and if my manager is not available I can contact another manager for anything that I need.

How much support do you receive from your training provider when working towards your qualifications?

4/5

There are people to email when there is a problem or if you need advise on something.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I think it will help me with my job role as I have learnt more about banking and have learnt more skills which will help me to develop and learn more about the bank in general.