Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Derby
Review Submitted: May 2022
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role as a receptionist starts with making sure everythings ok when guests leave and preparing everything for the new guests to arrive. welcoming the guests on arrival, checking them in and making sure there needs are met. Help with any enquiries or anything a guest needs. Making there stay memorable from start to finish! :)
To what extent do you enjoy your programme?
5/5
I am really enjoying doing this apprenticeship. I'm learning new things daily and my trainer [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] has been amazing helping in great depth my role! If it wasnt for her support i dont think i would of carried on! Its been hard bit so worth while as im enjoying my time on front of house interacting with guests!
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Starting this apprenticeship was new to me as i was a housekeeper. So moving from housekeeping to reception has been a whole new experience! Ive learnt all the skills to hopefully make me a great receptionist that can put a guests needs and wsnts first, ensuring everything is done to brand standards!
Structure and Support
How well organised/structured is your programme?
5/5
My course is very well oranised! After each meeting with [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] she will send me an email in regards to our next session amd what i meed to prepare ready for that! I can also log on to the mylife app and see what needs doing and also whats gooc is that i can over what ive done through taking notes
How much support do you receive from your employer?
2/5
Support through my employer hasnt been great, the first few months were tough for me as most of what i was learning was through guess work rather than learning through work..but things have now changed so now am getting the help and support i need to gain the skills needed!
How much support do you receive from your training provider when working towards your qualifications?
5/5
Cant fault [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] one bit...the support ive received from her is whats kept me going! Theres been times where ive felt like giving up but after a chat with rachael everything seemed ok again! Shes literally amazing. If theres been things i dont understand, ive asked and [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] has explained in a way which made me understand!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me to perform better as the subjects ive been learning give me a more in depth understanding of my role! Although training on the job has made things alot easier as i have more knowledge in regards to brand standards and even to understznding the different rules and legislations
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
N/A
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Whitbread has giving me a great opportunity in regards to working and gaining a qualification through my apprenticeship!
What tips or advice would you give to others applying to Whitbread plc?
Give it a go...it may not be for some people but for others like me its been a good few years!
