Showroom Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Poole, Dorset
Review Submitted: May 2022
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Managing customer projects, helping with choices, planning their dream rooms, emails, getting leads, clubcard sign ups, sales, building a relationship with customers.
To what extent do you enjoy your programme?
5/5
I enjoyed my apprenticeship as I got along with my trainer really well and she helped me with anything I was stuck with. She also was the person to help me build my confidence.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have been able to become more confident in myself as a person, which results in a better relationship with the customer. I have learnt to manage my time more efficiently and work to a schedule.
Structure and Support
How well organised/structured is your programme?
5/5
The program was very well structured and laid out in a way that was easy to understand. I could also print my work out and have paper copies.
How much support do you receive from your employer?
5/5
My manager was amazing with helping me through my apprenticeship. If it wasn't for the support I had in store I wouldn't of been able to complete my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Whenever i got stuck with a module or I had any questions, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] was amazing and she was always at the end of the phone if I needed her.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am now more confident in myself when dealing with complaints. I have also learnt to keep customers calm in situations. I am also able to schedule my time and work effectively.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We sometimes do charity events to raise money for our charity Shelter. I have been involved in making the activities and also getting involved with customers in them.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
B&Q is a great stable place to work. You also have plenty of opportunities to progress through apprenticeship programs.
What tips or advice would you give to others applying to B&Q?
Be adaptable and flexible, be open minded and be willing to do anything that is asked of you.
