customer services adviser Review
at Volkswagen Financial Services
Level 3 Apprenticeship
Finance
Milton Keynes
Review Submitted: May 2022
Overall Rating
2.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
5/5
-
Skills Development
2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Start at 9. Answer phone calls and speak to retailers and solve problems. I am an underwriter so approve finance. On Tuesdays have my college day.
To what extent do you enjoy your programme?
1/5
I really enjoy the work side of it, I think it's great however I extremely dislike the college course. I am singled out and treated unfairly by my college person.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes lots as I had never worked in a proper job before. I have learnt so much, my favourite thing being customer services skills.
Structure and Support
How well organised/structured is your programme?
1/5
The college work is badly organised, for example we wont have work set for months then all of a sudden they will send us 6 pieces of work. Plus I have missed 3 hour lessons before and when I have asked what I missed I just get told a 1 line explanation.
Also every piece of work gets sent back to me for the slightest thing.
Also every piece of work gets sent back to me for the slightest thing.
How much support do you receive from your employer?
5/5
Lots, the employer is great. especially Louis and Craig who helps me with underwriting work.
How much support do you receive from your training provider when working towards your qualifications?
1/5
None. I have 1 meeting every 2 months and that's it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
My qualification does not help me as it is irrelevant to my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not really since COVID.
Recommendations & Advice
Would you recommend Volkswagen Financial Services to a friend?
Yes
Why?
Because everyone is friendly and they make you feel part of a team.
What tips or advice would you give to others applying to Volkswagen Financial Services?
Be yourself, if you're right for the role you'll fit in fine.
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