Customer services apprentice Review

Item: Customer services apprentice at Volkswagen Financial Services
Rating: 1.8
Author: Anonymous

at Volkswagen Financial Services

Level 3 Apprenticeship

Business Operations

Milton Keynes

Review Submitted: May 2022

Overall Rating

1.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

1.5/5 - Overview of Role

2/5 - Skills Development

1.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

2/5

This role includes doing day to day task dependant on the department and having a supportive team around you to ask for support. This role is about learning on the job and taking in what you learn.

To what extent do you enjoy your programme?

1/5

The college work that comes along with the programme is not very good as the tasks set are not related to the department that you are in and overall can be improved a lot more as its been very disappointing

Skills Development

Have you learnt any new skills or developed existing skills?

2/5

I have learnt new skills about how to deal with people within a team and how to make sure to communicate with seniors about anything Im struggling with.

Structure and Support

How well organised/structured is your programme?

1/5

The structure of this programme has been disappointing to say the least. Communication can be very difficult especially with the manager looking over all the apprentices. Day to day tasks should be related to the college tasks set.

How much support do you receive from your employer?

3/5

At the moment i have a great amount of support for all areas that i might be struggling with such as the day to day tasks and the college work that has been set. Seniors have been assigned to us for extra support.

How much support do you receive from your training provider when working towards your qualifications?

1/5

Support from trainer provider has not been much. Have the occasional one to one but apart from that there is not any support and can be unhelpful in terms of completing tasks

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

1/5

The qualification almost adds more stress to my role in terms of the college work as it doesn't relate to the work we do day to day.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/5

From what i have seen there inst any extra curricular activities that i could get involved in.

Recommendations & Advice

Would you recommend Volkswagen Financial Services to a friend?

Yes

Why?

In terms of a job there is a lot of support and different teams you can go into but from an apprenticeship stand point i wouldn't recommend as the college side of it really lets the whole experience down.

What tips or advice would you give to others applying to Volkswagen Financial Services?

I would say to make sure that you can communicate with other well and to always make sure that you ask a lot of questions for the role that you're applying for.

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