Complaints Specialist Review

Item: Complaints Specialist at HSBC
Rating: 5
Author: Anonymous

at HSBC

Level 2 Apprenticeship

Finance

Southampton

Review Submitted: May 2022

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

The role of the Customer Service Complaints Handler is to provide a high quality complaint handling service via verbal and written correspondence in respect of complaints received regarding Wealth products.
my responsibilities includes as below:
Effective investigation of customer complaints, specifically Wealth banking products
Providing a high quality service to the Bank’s complaint handling process.
Liaising with appropriate Departments to seek guidance on procedures or specific issues
Ensuring adherence to regulatory requirements and internal controls
Ensuring you are meeting quality and processing KPIs
Ensuring adherence to the Professional Standards Scheme (PSS)

To what extent do you enjoy your programme?

5/5

I really enjoy my apprenticeship programme a lot.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

During my apprenticeship I have developed many new skills and developed my existing skills. This apprenticeship was a brilliant option for myself to launch my career in a huge range of exciting industries and upskill at various levels. I have learned a lot from this course. Prior to this apprenticeship I had limited knowledge of banking and financial sectors. From CBI exam I have learned a great deal with the financial sectors, how they are embedded in society and market.

Structure and Support

How well organised/structured is your programme?

5/5

Very well organized and structured. I was provided with all the details of the course at the beginning. Online tuitions were provided by an amazing tutor via Kaplan. Through out the apprenticeship I had an amazing coach who was always there to help and support me.

How much support do you receive from your employer?

5/5

I receive 20% of my working hours to work towards my apprenticeship. Very grateful for that.

How much support do you receive from your training provider when working towards your qualifications?

5/5

Monthly tutions were hosted by the training provider to work towards the exam. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] was very talented coach and helped me whenever i had any queries. Very pleased with her support.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I have gained a lot of knowledge and experience which I use in my everyday role to perform my job better.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

We have many extra-curricular activities to get involved in at work such as charity events, quiz nights, bake sale, team meal, mental and physical wellbeing health clinic.

Recommendations & Advice

Would you recommend HSBC to a friend?

Yes

Why?

For me it's a best place to work. I love the values and vision of the company. Plenty of staff benefits. Lot of support available to do the job.

What tips or advice would you give to others applying to HSBC?

HSBC is an international bank with amazing values and vision for future. Do your research, prepare well as our interview process is lengthy. You won't ever regret working for HSBC. Best wishes.

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