Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Herefordshire
Review Submitted: May 2022
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Checking people in and out, handling accounts, taking payments, completing daily cleaning tasks in reception area, creating table bookings, answering any queries via phone, email or face to face.
To what extent do you enjoy your programme?
3/5
I really enjoyed my apprenticeship, I had 2 trainers throughout. My first trainer was amazing, always replied same day, nothing was too much trouble for her. My second trainer was not so good, very late replies, often took days and multiple messages to get a response.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am more confident, gained lots of communication skills and problem solving skills as well as working well under pressure
Structure and Support
How well organised/structured is your programme?
5/5
Well structured, good amount of time between modules
How much support do you receive from your employer?
5/5
The DHM at my site, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions], was so helpful and was the main reason I passed with an overall distinction. I could not have achieved this without her help and support.
How much support do you receive from your training provider when working towards your qualifications?
3/5
My first trainer was amazing, I had lots of support from her ([This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions]) however my second trainer was not so good as explained in previous question.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I gained a lot of knowledge on the business which I would not have learnt on the job. Such as customer journey, this really helped me improve my customer service skills, especially when promoting a product/service to sell.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Whitbread really want to progress there workers, and help them be the best they can possibly be! For example - I started on housekeeping and since then have done reception, nights, multi-site work and even management training too!
What tips or advice would you give to others applying to Whitbread plc?
Go into it with an open mind, be willing to learn as much as possible about the business you are working for and they will help you progress into any job role you desire.
