Technical Support Apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Information Technology
Newcastle upon Tyne
Review Submitted: May 2022
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I do customer service .I take phone calls with customers on a daily basis and offer them technical support for Sage 50 cloud payroll.
To what extent do you enjoy your programme?
3/5
I enjoy the programme. However it can be an intense job sometimes.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt customer service skills. I have learnt a lot about the payroll software as well as various other pieces of software.
Structure and Support
How well organised/structured is your programme?
4/5
It is very organised.
How much support do you receive from your employer?
4/5
They are very supportive.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The provider is very helpful.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think the training provider really helps to perform better within the role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yeah.There are charity days ,team events etc...
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
It is a very good place to work and it is supportive. There is also opportunity to work your way up at Sage .
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be prepared for your interview. Be yourself.Dont be scared for the interview the staff are very friendly.
