Technical Support Apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Accounting
Newcastle upon Tyne
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Tech support apprentice answering queries from our customers using our Payroll and/or Accounting products.
To what extent do you enjoy your programme?
5/5
Enjoyed it very much - everyone was so supportive and have helped me develop.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Definitely - I've learned how to communicate with customers in the right way and how to reach out for support when I need it.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised - everyone know their roles and what needed to be done at what times.
How much support do you receive from your employer?
5/5
A lot of support, including time offline to be able to complete apprenticeship work.
How much support do you receive from your training provider when working towards your qualifications?
5/5
We have a full day with our training provider to be able to complete apprenticeship work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I've got an edge over others in my role, as I have completed a customer service apprenticeship, which I have passed with full marks.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are, we have events regularly to boost morale and team spirit.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Friendly, supportive and a great place to work.
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be yourself.
