Receptionist Review

Item: Receptionist at Whitbread plc
Rating: 3.7
Author: Anonymous

at Whitbread plc

Level 2 Apprenticeship

Hospitality Management

Chesterfield, Derbyshire

Review Submitted: May 2022

Overall Rating

3.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

3/5 - Skills Development

3.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

I applied for the position as a ground floor team member in may of last year. My role is to deliver the best guest experience I can offer. During a morning shift I will arrive at 6.30am and begin the breakfast shift, aiming to have as many covers as half the guest list within our hotel. The manager on shift will cover the reception area and answer the phone. When breakfast is over at around 10.30am and I have finished the clean down, I will then open the bar area for the next team member to take over. Within my hotel the staff changeover is at 3pm. Dinner starts at 6pm and check ins begin at 3pm. This can sometimes be challenging but it is a part of my role. The day ends at 10pm when the nights take over.

To what extent do you enjoy your programme?

5/5

I feel everyone should take part in the apprenticeship programme either for their company or to help them grow as an individual. I have learnt a variety of skills which I have then used within my workplace. At the beginning of the program I felt unsure, this is due to only being in the company three short months before I began. Within my first month of working for the company all the management and supervisors left so I had little to no training at all. This course helped change my perspective and gain my confidence in the workplace.

Skills Development

Have you learnt any new skills or developed existing skills?

3/5

Throughout my journey at Premier inn I have been regularly pushed for higher positions within the company. I am currently studying my level 2 hospitality apprenticeship course and I feel confident that will feel more comfortable in my role at the end of this. We also have regular training on academy online..

Structure and Support

How well organised/structured is your programme?

3/5

I felt uncertain at the beginning of the program due to change of tutors so early on. I redid some studying on things I had already done but it settled after a couple of weeks.

How much support do you receive from your employer?

3/5

I get a lot of support from my tutor within the programme to help with revision and any queries I may have. I have monthly chats with my mentor and manager. If I were to have any general issues with the programme I would contact my tutor.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I get regular advise and guidance from my training provider. If I were to have any issues revolving around any essays and such, I would be able to contact her.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I had next to no experience when I started at premier inn last year. Mostly due to no management. This programme has helped me understand how to answer day to day questions to guests and feel overall more confident in working in the role. I have put all my theory into practice and I am able to be left on my own to deal with customer queries. All of my learning came from this programme.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/5

None that I am aware of. When I am not working I attend various martial art classes, the gym and I travel within the UK when restrictions are not in place.

Recommendations & Advice

Would you recommend Whitbread plc to a friend?

Why?

Until management is under better construction and employees are more stable then I would not recommend it. Within my year at this company I am unable to give an accurate number of people who have left. I wish to stay within the company so that I can represent my employees and give better management so that I can meet their needs.