Technical Support Apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Information Technology
Newcastle upon Tyne
Review Submitted: May 2022
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
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Overview of Role
3/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is to support customers with any queries relating to their software and provide solutions to their problem.
To what extent do you enjoy your programme?
2/5
I do enjoy the programme however it can be quite challenging at times.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learned how to use a variety of different software and how to use Sages payroll software.
Structure and Support
How well organised/structured is your programme?
5/5
I would say the programme is extremely well organised/structured. Meetings and apprenticeship days are very consistent and are always around the same time of the month.
How much support do you receive from your employer?
3/5
I receive a lot of support from my employer as they are constantly guiding me in the right direction and looking for ways to help where needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my training provider. They are always contactable and will support with extra queries if needs be.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel the training throughout has helped me understand why we do certain things in our role and has also helped me understand the company a lot more.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There is a lot of extra activities to get involved in such as volunteering dayy.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Overall Sage are a good company to work for. Everyone is really friendly and approachable and will provide support if you need it.
What tips or advice would you give to others applying to Sage (UK) Ltd?
Just be yourself.
