Technical Support Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Accounting
Newcastle upon Tyne
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my roll I speak to customer over telephone or webchats to support them with using Sage Business Cloud Products
To what extent do you enjoy your programme?
5/5
I really enjoy my program because the company culture is so positive and everyone works as a team
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have gained a customer practitioner qualification and developed my interpersonal skills
Structure and Support
How well organised/structured is your programme?
5/5
My program is very organized, we always monitor our targets and make sure to communicate clearly.
How much support do you receive from your employer?
5/5
I gain a lot of support from managers, team members, other teams when I need it,
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get a lot of support from my training provider with guidance on what I should be doing.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification help me recognize different customer types and how to support them different to adapt so I can use this when speaking to customer
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I can get involved with Sage foundation to help charities
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
I would recommend sage to a friend because we have a great working environment and it's just an overall great company to work for
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be yourself
