Pension Administrator Review

An overview of my role as a Pension Administrator (Apprentice) is that they are responsible for the daily administration of pension schemes and policies. Additionally, they make sure that both new and existing members policies are accurately maintained and serviced within the client deadline. This maintains the reputation of BW and its staff and reduces the chances of receiving complaints. Some of the day to day tasks include:
- Answering enquiries by telephone, post or email.
- Using a computer system to look up information and update records.
- Calculating pension forecasts and preparing statements.
- Processing pension contributions.
- Transferring benefits to another pension provider if a customer changes employer.
- Arranging payment of pensions and lump sums.
- Keeping accurate records.
- Keeping up to date with pension and tax laws.
They also provide information to give to members about their pension including their overall policy, the value of funds, and their tax relief entitlement, probable cash sums on retirement, what happens to their money if they leave the scheme and whether they can transfer their benefits into another scheme.

The programme is very organised and it seems as though they make clear connections with BW with updates etc. This is important because I can then ask TGC or mentors in BW questions. i have support from both my team and TGC whenever I need it. having monthly reviews with my training provider also ensure I'm on track and don't fall behind.

I know if I ever need support that there are different areas I can go to receive it, whether its my manager, my team, other apprentices or TGC. Being asked at the start of every monthly review with my BW mentor, TGC and progress reviews if i have any concerns both inside and outside of work that I know if i have any future problems then i always have an opportunity to say.

my training provider gives me as much support as the can when I need it. If i have any issues with completing a part of my apprenticeship such as my knowledge statement then i know if i email her then i will get a response the same day if not within a few hours.

i feel as though the apprenticeship is very relevant to the job role and covers most basic knowledge and is a good entrance to get into the Pensions sector. i now know a lot more about pensions and the different types of provisions and how many parties are actually involved in the processes of keeping the schemes maintained and in line with guidelines and regulations.

Yes

its a very friendly place to work and all colleagues are really welcoming. all different levels sit on the same floor for example apprentices and partners and principles so you get to know a lot about other job roles and how people have progressed etc. there is also an opportunity to progress and a job at the end of the apprenticeship.